✅ 30-Day Return Window

You may request a return or refund within 30 days from the date of delivery.

To be eligible:

  • The item must be unused, in original condition, and in its original packaging

  • You must provide proof of purchase (such as your order confirmation or receipt)

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–7 business days.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items that have been opened, used, or damaged by the customer

  • Any product returned after 30 days from the date of delivery

  • Sale or promotional items (unless defective)

  • Items not in their original condition or missing parts not due to our error

🔁 Exchanges

We only replace items if they are defective or damaged during shipping. If you need to exchange an item for the same product, contact us at contact@darkgray-clam-862555.hostingersite.com and send the item to the return address provided upon approval.

🎁 Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift voucher will be issued.

If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

📦 Return Shipping

To return your product, please contact us first at contact@darkgray-clam-862555.hostingersite.com for return authorization and instructions.

  • You are responsible for return shipping costs.

  • Shipping fees are non-refundable.

  • If your refund is approved, the cost of return shipping may be deducted from your refund total.

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking.

📬 Contact Information

For any questions related to returns, refunds, or product issues, please contact us:

Email: contact@darkgray-clam-862555.hostingersite.com
Phone/WhatsApp: +(44) 736-649-0853
Business Hours: 9:00 AM – 6:00 PM (GMT), Monday to Friday

✅ Product Assurance

  • 🌍 Authentic license – valid for use globally

  • ⚡ Fast shipping after purchase

  • 💻 Compatible with Windows & macOS systems

  • 💰 30-day return guarantee – no risk for you